Introduction
Thank you for choosing Apbah Ec. We are committed to delivering your orders in the most efficient and timely manner. This Shipping Policy provides detailed information regarding our shipping practices for both domestic and international orders.
Domestic Shipping (Within Canada)
Carrier: All domestic orders are shipped via Canada Post standard shipping.
Shipping Time: Typically, orders are processed and shipped within 1-3 business days. Once shipped, orders usually arrive within 2-7 business days, depending on your location within Canada.
Shipping Cost: Shipping rates vary based on package weight and destination. Exact shipping charges will be displayed at checkout.
Tracking: A tracking number will be provided once your order has been shipped. You can track your order on the Canada Post website.
International Shipping
Carrier: International orders are also shipped via Canada Post.
Shipping Time: International orders are generally processed and shipped within 1-4 business days. Delivery times may vary based on your country but typically range from 7-21 business days.
Shipping Cost: International shipping rates vary based on package weight and destination. Exact shipping charges will be displayed at checkout.
Customs, Duties, and Taxes: All international orders may be subject to customs duties, tariffs, and taxes, which are not included in our shipping rates. Apbah Ec is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Tracking: A tracking number will be provided for international shipments, allowing you to track your order’s progress.
Damaged or Lost Packages
Damaged Packages: If you receive your order and it is damaged, please contact our customer service team immediately. Retain all packaging material as it may be required for the claims process.
Lost Packages: If your package is lost in transit, please reach out to our customer service. We will work with Canada Post to address the situation. Please note that Apbah Ec is not responsible for packages lost due to incorrect address details provided by the customer.
Returns & Refunds
For details on returning products and obtaining refunds, please refer to our Returns Policy.
Thank you for shopping with Apbah Ec. We value your business and aim to provide the best shipping experience possible.